Communication
“Simple yet powerful set of features”
– Krish G
“Simple and Complete tool for supporting my customer!”
– Pattara P.
“Amazing Helpdesk App”
– Natapol Supmanu
- On-demand Customer Success Software
Communication
An all-in-one team collaborative platform built on unified data and streamlined processes so you can resolve more conversations quickly.
• Quickly pull up customer information
• Handle all support tickets in one space
• Automate mundane, repetitive tasks
Mentions:
A comprehensive messaging tool built for teams looking to improve collaboration
Most teams handle communication and collaboration with the “help” of multiple apps. Slack and Microsoft Teams, maybe email or a live chat system like Zendesk. Any apps not being used have probably been disappointing…
The issue? That’s just too much to balance.
Split teams are forced to use phone calls, emails, and chatbots simultaneously, and they make more mistakes as a result. Tickets go unnoticed, case information goes missing, and customers start fuming.
Watch the Complete Demo
It doesn’t have to be that way, though. The solution is to use one point of contact for both your team and customers. Watch the complete demo.
Streamline communication by funneling everything into one place.
Check out full customer profiles and integrate other third-party apps to pull up relevant information. Build self-serve, live chat, and ticket support systems with one easy to use application.
Help your team achieve more together
Colloboration is the most powerful way to grow and communication let’s you collaborate with your team member with ease.
Reliable team communication benefits your business
Prevent miscommunications and mistakes, foster trust with other team members, and provide clear directions with the help of solid communication. It beats having to juggle three or four apps at a time. No more missed messages, or time-wasting mistakes.
Optimized workplace communication benefits your team
Communication is one of the most important aspects of a business. Do it right, and your team can soar above and beyond expectations. Ask for feedback, mentor team members, and develop leaders with the help of a solid communication-focused app.
Boost team productivity, improve collaboration, and streamline communication…
Then watch as customer service satisfaction skyrockets.
Optimized workplace communication benefits your team
If funneling every point of contact onto one platform seems risky, think about it this way: one platform makes it easier for everyone to assign tickets, redirect cases, and pull up important information. That makes communication and collaboration smoother, which in turn, makes customers happy.
With Communication, you’re not just improving the way your business handles customer concerns — you’re actually waving goodbye to missed updates, long wait times, lost ticket information, and complicated ticket transferring.
Funnel all messages into one platform
Handle tickets by the order of importance
Improve customer support and brand image by prioritizing conversations based on order of importance.
Consolidate all messaging to improve customer support, team collaboration, and business reputation.
Pull up data when you need it most
Limit mistakes by following conversations, pinning updates, or finding and sharing important ticket information.
Use a shared inbox to keep track of cases
Use a shared team inbox to manage conversations, prioritize tickets, and forward cases to team members, so you never miss deadlines.
This is what some of our users have to say about Communication...
Modern, Intuitive & robust
Communication was built by us after trying over seven helpdesks in the last three years, and most were sharing the same set of problems. Some were old, some were too complicated, while others did not focus on user-centric requirements.
Leave chaotic customer service issues in the dust
It’s true — customer service tends to have a bad reputation. Chaos is the name of the game, and most teams are used to having handfuls of unresolved tickets at any given time. Dissatisfied customers and numb support representatives come with the territory.
Well, not exactly.
Common problems like missing customer data, long wait times, cluttered inboxes, and floods of support tickets are resolved with an all-in-one customer service platform like Communication.
Can’t find anything in your cluttered inbox?
Giving every team member their very own inbox is good in theory — not practice. Messages pile up, ticket transfer takes more time, and information gets lost due to visibility issues. The solution?
Use a shared inbox so you can quickly assign messages to specific team members, keep track of progress, and categorize every message by filters of your choice.
Struggling with too many support tickets?
If your team is repeatedly resolving some of the same issues over and over again, then it’s time to build a Knowledge Base.
In other words, help your customers help themselves. Create and publish answers for common questions and reduce your customer support volume by at least 20%. Happier customers, fewer support requests — everyone wins.
Is initiating conversations complicated?
Sometimes reaching out to customer service representatives isn’t as streamlined as it should be. Customers are usually stuck waiting in line or struggling to connect in the first place.
With Communication, they can initiate conversations with the press of a single button. Make it easier for your team to engage with customers effortlessly and provide a simple, unified chat platform.
Here’s what you can do with Communication
Connect your team with your customers
Email isn’t meant for team collaboration. CC’s and Reply-all’s get messy fast, and it’s hard to be sure who’s working on what. You end up with multiple replies, missed messages, and unhappy customers.
With Communication’s shared inbox, team collaboration is easier than ever. Respond to messages faster, and deliver an outstanding experience every chance you get.
Make it easier for customers to contact support representatives
According to marketing research company Harris Interactive, 75% of customers believe it takes too long to reach a live agent. That’s why the toughest part about customer service isn’t the resolution — it’s the initiation.
If your representatives aren’t easy to contact from the get-go, the whole customer service experience gets tainted.
That’s not a problem with our Live Chat Widget. Easily direct your customers to helpful articles, provide instant answers, and transfer them to other team members better suited for their specific problems.
Reduce the number of support tickets your team needs to resolve
In today’s fast-paced, modern world, customers expect top tier support. It’s no longer a nice-to-have or an added, optional touch.
A huge part of that is to actually help customers in a hands-off way, through a Knowledge Base.
With these easily searchable articles, your customers get the chance to solve their problems with your indirect help. Answer their burning questions before they ask, and watch the number of support tickets dwindle.
- On-demand Customer Success Software
Here’s what an all-in-one collaboration tool looks like
Communication is an all-encompassing customer service platform that does it all. Improve your revenue and business reputation. Retain current customers while also landing new ones. Empower your team with the organization and tools they need to do their jobs better.
If you’ve been settling for anything less, you’re in for a massive customer service overhaul that won’t go unnoticed. Once your team and customer base see and experience the difference, they’ll wonder how they ever managed to get anything done before.
Streamline communication with a shared inbox
Consolidate work in one place – Manage individual or group email, and live chat or inter-team conversations using one platform.
Use efficient email threads, improve handling times – Save canned responses for common questions, assign conversations to a team member, and set reminders to follow up automatically.
Understand team performance with analytics – Get to know all the important measurables (like response time and message ratings). Understand your customer experience better and find ways to improve.
Help customers indirectly using a Knowledge Base
Stay focused with a simple, sleek design customers love – A readable, clean, and easy to understand design is key to helping users help themselves. The focus remains on your content at all times so that the reader can absorb the information easily and effectively.
Customize your interface to match your brand – Your brand is your company’s identity. Customize the logo, colors, and formatting to fit your brand perfectly. Help your customers identify with you on a personal level.
Make customer service work perfectly on any device – Most Knowledge Bases are static, but this one’s responsive. It will look and feel great on desktop or mobile.
Make it easier for customers to reach out using Live Chat
Give customers contact options – Your visitors will be presented with contact options before reading helpful Knowledge Base articles. Make customers feel welcome and assisted from the start.
Save customers time – Visitors will pick either self-help options or instant live chat from the beginning. Keep them happy and maintain positive relationships.
Offer indirect customer support – Visitors will see the help articles related to their query before being presented with the live chat option. Save your customers and your team valuable time.
Transform how your team and customers interact
Maximize team performance
As a business leader, your biggest concern is team performance. The better they perform, the better the business growth, revenue, reputation, and success.
Unfortunately, the solution isn’t always so cut and dry. Most collaboration tools are piecemeal — they solve one aspect of customer service and communication, but never all of it at once.
To finally solve all these looming problems people keep complaining about, you’d have to pay for every feature, every app, and every possible solution out there… Or at least, that’s what other providers would have you believe.
Consolidate all app tasks into one platform
You know firsthand how much money and time actually goes into customer service.
That’s why we designed Communication to be different from the rest. Far more simple, logical, no-fuss, and helpful. Not only does it consolidate all app tasks onto one platform, it makes it easier than ever for customers and team members to reach a resolution.
The result? Improved customer service, better team collaboration, and a more positive business reputation. If your goal is to improve team performance, it’s time to try Communication.
Because communication should be instant, effective, and simple
Say goodbye to angry customers, long wait times, and abandoned conversations. With a single point of contact and Communication’s customer-friendly Live Chat software, ticket resolution is finally made easy.
Communication is fast, inclusive, and super easy to use…
We’re firm believers in quality. We have to be — users count on us to deliver quality each and every time they’re helping their valued customers and prospects.
That’s why we’re all about giving you the most value for your money. When you select a Communication plan, you’re not just getting every feature listed — you’re also getting a flexible, reliable tool that’s greater than the sum of its parts.
Automate repetitive tasks, experiment with features that have always been far too expensive on other platforms, and enjoy a stable connection.
Automate mundane tasks like the pros
For an all-in-one messaging tool designed for teams large or small, Communication is shockingly easy to use. Our cloud-based software enables you to automate workflows like a pro.
Automatically archive resolved tickets, send out feedback surveys, or shoot out follow-ups with ease. Zero experience or technical expertise is required.
Enjoy every plan feature without paying extra
Most communication tools charge a pretty penny for every feature they offer, simply because they can.
But Communication doesn’t follow the accepted norm. When you select a plan, rest assured, all the features listed are included — no funny surprises down the line.
Avoid common connection and usability problems
There’s nothing worse than waiting in a long queue so you can talk to a customer service representative, only to be kicked out of line when there’s a random service interruption.
It’s a waste of time. It makes businesses look bad for not having better, more reliable service.
That’s why we built Communication using the latest technology. It’s lightning-fast and super stable compared to many other clunky apps on the market.
You can’t afford not to take action — bad customer service hurts your business
Between product management, team building, and meetings, you probably don’t think much about customer service. As long as your team resolves tickets and gets to everyone as quickly as they can, you’re good, right?
Not so fast. As it turns out, customer service is one of the most crucial aspects of your business. If you don’t prioritize it, you could face…
Less recurring business
51% of customers will never do business with a company again following just one negative experience
A damaged reputation
American customers tell approximately 15 people about a poor service experience, versus the 11 people they’ll tell about a good one
Loss of revenue
U.S. companies lose well over $62 billion annually due to poor customer service alone
Missed opportunities
A whopping 9 out of 10 customers say they’re willing to pay extra to improve customer service
Customer service is far more important than you think...
When you think of customer service, you likely think about handling problems big and small. You might even think about all the support tickets your team has to handle in a day.
While you wouldn’t be wrong… you’re still not looking at it from the customer’s perspective.
See, for a customer, reaching out to a support team is a hassle. They have a problem, and they have to contact someone else for help. It’s usually a complicated, time-consuming process.
That means the overall quality of that support is essential. If service is helpful and fast, they’re happy,… but if not, you might lose customers.
Customers value their time
66% of surveyed customers say that they value their time. When a company provides good online customer service that doesn’t hold their time hostage, they’re far happier conducting business with that brand.
Customers care about the experience
It’s crystal clear — 64% of people find the overall customer experience far more important than the price tag. In other words, they don’t mind paying a little extra for good service.
Customers spend more when they’re happy
In fact, when customers notice even a moderate increase in support quality, they not only spend more, they actually generate an average revenue increase of $823 million over three years for a company with $1 billion in annual revenue.
Customers notice good service
68% of customers believe that the key to noteworthy customer service is pleasant service reps. A slightly lower number, 62%, said that a representative’s knowledge or resourcefulness was key.
Trusted by over 1000+ Online Business Owner, Worldwide. Since 2019.
Krish G
“Simple yet powerful set of features”
The wrong software can destroy your business
Never worry about losing customers again
Here’s the thing: when you choose the wrong software, you’re faced with several issues. Among them, a loss of customers. Long wait times, unresolved tickets, missing case information… it all adds up and makes customers angry.
The result? That customer walks away, vowing to never conduct business with you ever again. Then, they tell all their family and friends about that decision too.
The good news: when you switch to Communication, you don’t need to worry about your customer service channel becoming unavailable or missing an important request from a customer.
We’ve designed Communication to be user-friendly on both ends, so your team and customers won’t have any issues navigating it.
14 Days of Free Trial + 7 days money-back guarantee, no questions asked
We’ve designed Communication with simplicity, productivity, and connectivity in mind. Your team can resolve customer complaints faster than ever. No angry customers or long wait times means increased revenue, overall satisfaction, and repeat business.
In fact, we’re so sure about this that we’ve provided a 14 Days of Free Trial and 7-day money-back guarantee…
Here’s what you can expect…
- Super fast and easy software setup in less than 10 minutes.
- Getting your team onboarded and ready to go in record time.
- Celebrating your first resolved support ticket in 30 minutes.
- Having the widget be seamlessly added to your website and integrated with your email system via our user-friendly web interface.
Ready to improve your revenue and brand reputation?
Communication isn’t another “help desk” tool. To call it another live chat software option, one of many on the market, would oversimplify something with the potential to change how you handle customer communications completely.
With this all-in-one messaging software solution, you can finally empower your team. Help them work together, collaborate, solve problems faster than ever before, and keep your customers happy.
Rinse and repeat that enough times, and you’ll have a more positive brand reputation, favorable word of mouth, and increased revenue as a result.
Make your customers feel special.
Pull up customer data, resolve conversations, and shoot out follow-ups faster with Communication.